Treating customers fairly (TCF) is central to the delivery of The Financial Conduct Authority (FCA) retail regulatory agenda, which aims to ensure an efficient and effective market and thereby help consumers achieve a fair deal.
Firms must be able to demonstrate that they are consistently delivering fair outcomes to consumers and that senior management are taking responsibility for ensuring that the firm and staff at all levels deliver the consumer outcomes relevant to their business through establishing an appropriate culture.
Spa Wealth Management fully supports the Financial Conduct Authority TCF initiative and believes it satisfies the six consumer outcomes which can be seen in the list:
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
WHAT PEOPLE SAY
CUSTOMER REVIEWS
“I’ve know Andy in both a business and personal capacity for almost 20 years and have found him to be knowledgeable, personable and trustworthy across a wide range of personal and financial issues”
Harrogate
Andy Roberts has been our financial advisor for over a decade - when he began working with us he was very helpful in separating the financial wheat from the chaff with redundant policies, setting up ISAs and guiding us wisely regarding our savings. In the last few years Andy has helped us in the planning of the end of my career in the NHS as I worked towards retirement and he has helped my wife and I with our pensions, in my case negotiating the lifetime allowance implications. Andy has been a reliable and approachable advisor who has provided accessible and grounded advice to help us in our financial decisions. He is a warm and personable man whom we found it most enjoyable to work with.
